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Volume 2
Influence of student-perceived service quality on sustainability practices of university and student satisfaction
Sartaj Chaudhary, Ajoy Kumar Dey
The past decade has seen a proliferation of research on service quality in education. However, little attempt has been made to understand the impact of student perceived service quality on sustainability practices of the university or the effect of such practices on student satisfaction. To bridge this gap, this paper aims to propose a conceptual framework to examine the relationships between service quality, sustainable practices and student satisfaction from the perspective of students. A quantitative ...
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Volume 2
Prison libraries serving the ‘whole person’: A qualitative study
Shreya Mishra, Manosi Chaudhuri , Ajoy Kumar Dey , Rishi Tiwari , Rupali Singh
Incarceration is a traumatic life experience for both convicted and non-convicted individuals and life in prison is not easy to get through. However, prison administrations often establish different avenues for the prisoners to help them navigate through their incarceration. One such avenue is prison libraries. This study explores the influence of the prison library in the lives of eight incarcerated individuals, in the state of Uttar Pradesh, India. The study is based on the concept of the ‘whole pers...
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Volume 1
Mediating role of job crafting in the relationship between organisational culture and employee engagement
Mayuk Dasgupta, Ajoy Kumar Dey
Organisational culture plays a crucial role in building an engaged workforce. While previous research has tried to establish the culture-engagement relationship with organisational outcomes, the individual level benefits of an engaged work culture is manifold. Since 2001, psychologists working in the domain of positive organisational behaviour have turned their attention to ‘job crafting’ as a theoretical construct that expands the perspective of classic top-down job design process. This paper explai...
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Volume 1
Deflating power imbalance through personal identity enhancement
Shreya Mishra, Manosi Chaudhuri , Ajoy Kumar Dey
The purpose of the paper is to identify how the intersection of power, context, subjectivity and directionality makes it possible for the targets of workplace bullying to deflate power imbalance between them and the perpetrators. The paper is based on nine in-depth interviews with self-reported targets from different public sector organizations in India. The targets were purposively selected keeping in mind that they made deliberate attempts to counter bullying. Constructivist grounded theory approach wa...